Refund Policy.

Project fees are structured around milestones. The following refund policy applies:

• —Deposit: Every project starts with the deposit shown on your quote (usually 50% of the project value), which you agree to before paying. The deposit is non-refundable once paid, because it reserves your place in the schedule and covers the planning, design and early development work that begins straight away.
• —Remaining balance: The rest of the project price is invoiced when your website is complete. If you cancel before then, you won't be invoiced the remaining balance for work that hasn't been done.
• —During development: No refund for completed milestones. Partial refund may be offered for incomplete work at our discretion.
• —After delivery: No refund once the final project has been delivered and approved.

• —Full refund if cancelled before setup begins.
• —No refund once setup is complete and access to your Discord server has been provided.

• —Monthly hosting plans: Billed monthly in advance with a 6-month minimum term, then month to month. After the minimum term you can cancel any time from your CJM Portal, and your plan stays active until the end of the month you've paid for. Part-months aren't refunded.
• —Ending early: If you end a plan before the 6-month minimum term is up, the remaining monthly payments for the minimum term are still payable.

Nothing in this policy excludes your rights under the Australian Consumer Law (ACL). If a service has a major failure, you are entitled to a refund or replacement under the ACL. If a service has a minor failure, we will repair the failure within a reasonable time.

To exercise your rights under the ACL, contact us at cjmstudios.au@gmail.com.

Email cjmstudios.au@gmail.com with:

• —Subject line: "Refund Request — [Your Name / Order ID]"
• —Description of the service or item purchased
• —Reason for the refund request
• —Proof of purchase (invoice or transaction receipt)

We will respond within 5 business days. Approved refunds are processed within 10 business days via the original payment method.