Refund Policy.

Project fees are structured around milestones. The following refund policy applies:

• —Before work begins: Full refund minus any non-refundable deposit (typically 20% of project value) if cancelled within 48 hours of signing. After 48 hours, the deposit is retained as a booking fee.
• —During design phase: 50% refund of the remaining balance (after the deposit) if you cancel before development commences.
• —During development: No refund for completed milestones. Partial refund may be offered for incomplete work at our discretion.
• —After delivery: No refund once the final project has been delivered and approved. We offer a 30-day aftercare period for bug fixes at no additional charge.

• —Custom scripts: 50% refund if cancelled before work begins. No refund once development has started, as scripting is bespoke work specific to your server.
• —Delivered scripts: We will fix defects and bugs reported within 14 days of delivery at no charge. Refunds are not available for change-of-mind after delivery.

• —Full refund if cancelled before setup begins.
• —No refund once setup is complete and access to your Discord server has been provided.

• —Annual plans: Pro-rata refund for unused months if you cancel within the first 3 months. No refund after 3 months have elapsed.
• —Monthly plans: Cancel any time. No refund for the current billing month.

Nothing in this policy excludes your rights under the Australian Consumer Law (ACL). If a service has a major failure, you are entitled to a refund or replacement under the ACL. If a service has a minor failure, we will repair the failure within a reasonable time.

To exercise your rights under the ACL, contact us at cjmstudios.au@gmail.com.

Email cjmstudios.au@gmail.com with:

• —Subject line: "Refund Request — [Your Name / Order ID]"
• —Description of the service or item purchased
• —Reason for the refund request
• —Proof of purchase (invoice or transaction receipt)

We will respond within 5 business days. Approved refunds are processed within 10 business days via the original payment method.